ERP Support Engineer (Level 2)
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Acumatica is the world’s fastest growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing business and freeing you up to focus on delighting more customers.
- Provide 2nd level support and troubleshoot issues pertaining to Acumatica solutions.
- Communicate effectively with individuals/partners to ensure high quality and timely resolution of customer requests.
- Transfer misdirected customer requests to an appropriate party.
- Contribute ideas to resolve problems to better serve the customer and partners
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Excellent client management and communication skills
- Proficient in English
- A good understanding of one of the below areas: Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Distribution (Opportunity, Proposal, Sales Orders, Forecasting), Inventory Management (Purchasing and Fulfillment) and/or CRM
- Previous consulting experience with ERP system solutions such as Dynamics AX, Dynamics NAV, SAP, Oracle EBS, JD Edwards, Sage, Siebel or other is a huge advantage
- Basic SQL knowledge
- Familiarity with C# is a plus
- Technical Support Experience is preferred.